how to shop online |
Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "view cart" button on the brown menu bar at the top of any page. Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "update cart" after all quantity adjustments have been made. You may remove any item from your cart simply by checking the box 'remove', then click on 'update cart'. Once you are ready to checkout with the items in your shopping cart, click on the “secure checkout” button in your shopping cart. It's that easy! |
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what credit cards do you accept? |
shopnicola.com accepts the following credit cards: Visa, Master Card, American Express, and Discover. We also accept eChecks and PayPal payments. Shopnicola.com currently does not accept checks by mail, cash, or money orders.
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item availability / what does 'Pre-order' mean? |
Any item labeled 'Pre-Order' means that the manufacturer is backordered with this particular item. Because the backorder is usually due to popularity, by Pre-Ordering you exclusively RESERVE your handbag prior to arrival and have it shipped directly to you once received.
Generally, the item will become available and in stock within 2 weeks unless otherwise noted on the product page. If you order a 'Pre-Order' item, the estimated date of arrival will be posted next to the item. Although rare, if the actual shipping date exceeds 1 week from the date posted and you prefer not to wait, you may exchange for different style/color or cancel the order for a full refund. Please note that we will only accept order cancellations 1 week after the posted ship date. If you have any questions regarding 'Pre-Order' items, please inquire by emailing service@shopnicola.com so we can address any questions or concerns you may have before you purchase. For all orders: although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered before our website updated, we will notify you via e-mail. If you prefer not to wait for the item to be in stock, you may exchange for a different color of the same style or cancel the order for a full refund. Any changes will be reflected and adjusted in your order total as well as your shipping confirmation. |
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why do you use PayPal as your credit card processor? |
-A PAYPAL ACCOUNT IS NOT REQUIRED TO PURCHASE
For your protection, we have chosen PayPal as our credit card processor for its state-of-the-art, award-winning payment security systems. In fact, we never see your credit card number! Other 'credit card merchants' simply cannot say the same.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even process a payment through PayPal, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Why is PayPal so secure compared to other credit card processors? * Privacy: PayPal is committed to protecting the privacy of its users. When you send a payment through PayPal, recipients (we) never see your bank account numbers or credit card numbers -we only see your email address! * Technology: Their state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year. * Experience: With PayPal, you've got the industry's most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing them to continually perfect their anti-fraud protections. As a result, PayPal's loss rate is significantly lower than the industry average. They also work with federal law enforcement to catch criminals. |
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do I need to have a PayPal account to order on your site? |
No, a PayPal account is NOT required to purchase. PayPal is only our credit card processor. If you choose, at the end of your transaction you will have the option to save your information and use it to open your very own free PayPal account. THIS IS COMPLETELY OPTIONAL. |
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can I track my order? |
We ship via USPS Priority Mail (or First Class if within the state) with Delivery Confirmation service. You will receive the Delivery Confirmation number in your shipping confirmation email. You may track this number online by visiting: www.usps.com. Although you cannot track your package every step of the way with this service, it does confirm the date and time the package was sent. You can then expect your package 2-3 days from the date is was shipped. |
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can I modify my order? |
Please be advised that once an order has been placed we are unable to make any modifications to the order, including cancellations. |
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general shipping guidelines |
Orders placed Monday-Friday before 3 PM MST will begin processing that day, excluding holidays, and will ship within 24 hours pending product availability and credit verification. All orders placed after 3 PM MST will begin processing the next business day, and ship within 24 hours. Orders placed on Friday after 3 PM MST on Fridays will begin processing on the following Monday. Shopnicola.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability. Please Note: *DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS |
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domestic shipping charges & methods |
Shipping is FREE of charge with every purchase. We ship all orders via USPS Priority Mail with Delivery Confirmation. You can expect your package to arrive 2-3 days from date of shipment! Please Note: *DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS |
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international shipping charges & methods |
International shipping options are located under each item for sale on our website. If you do not see your country as one of the options listed, please email: service@shopnicola.com to find out the cost of shipping to your country. • USPS Global Priority - USPS and shopnicola.com provide delivery to more than 50 destination countries. Most shipments to Europe or Asia are delivered within 4 to 6 business days after leaving shopnicola.com. PLEASE NOTE: Shipping charges include brokerage fees but do not include taxes or duties. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from shopnicola.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to shopnicola.com. This amount will be subtracted from your merchandise refund. Shopnicola.com has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email them to service@shopnicola.com. Please Note: *DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS |
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do you ship to P. O. Boxes/APO? |
YES! We use USPS with Delivery Confirmation for our delivery service, therefore we are able to deliver to APO/FPO addresses, as well as P. O. Boxes! |
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do you ship where I live? |
ABSOLUTELY! Shopnicola.com ships worldwide. Simply select the appropiate choice in the "Int'l Shipping Options" menu under each product, then click "Add To Cart". If you need further assistance please contact: service@shopnicola.com |
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what is your return policy? |
We offer a 100% Satisfaction Guarantee on all products! If you are not thrilled with your purchase for any reason, we will be happy to offer you an exchange or refund.
*We encourage you to contact us if you have any questions about a particular Melie Bianco bag before purchasing. 1) If it is your desire to return a product, please know that Returns/Exchanges are only accepted on items that are in the same condition with which it was received -FREE FROM DEFECT, UNWORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED. Additionally, YOU MUST REQUEST A RETURN MERCHANDISE AUTHORIZATION NUMBER before shipping any Returns/Exchanges by contacting: service@shopnicola.com. Within the RMA request, please include your name, transaction ID, and the item you with to Return/Exchange. 2) Return items must be returned to us in its original packaging and be received by us within 10 days from the date your order was received. If the return meets the return conditions (see above), the purchase will be charged back to the same credit card used for the purchase less 20% for shipping expenses and credit card transaction fees incurred in the transaction. Returns not meeting the return critera will be refused. Returns received after our regular policy will be charged a 30% re-stocking fee. Returns will not be accepted after 30 days, no exceptions. PLEASE NOTE: Return shipping is the sole responsibility of the purchaser (unless we have sent an item in error). Please allow up to 10 days for your return to be processed. You will receive a refund confirmation email once complete. We carefully inspect all merchandise before shipping. However, in the rare of event a manufacturer defect is detected, we must be notified within 3 days of receiving your item at: service@shopnicola.com. In your email, please include a description of the defect along with your full name and mailing address. We will then provide you with further instruction. Manufacturer defect claims after 3 days of receipt will not be honored. |
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where do I send my return/exchange? |
Please send your return or exchange to; SHOPNICOLA.COM
850 So. Donner Way, Suite 300
Salt Lake City, UT 84108
USA |
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how do I proceed to make a return/exchange? |
If it is your desire to return a product, please know that Returns/Exchanges are only accepted on items that are in the same condition with which it was received -FREE FROM DEFECT, UNWORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED. 1) First, REQUEST A RETURN MERCHANDISE AUTHORIZATION NUMBER before shipping any Returns/Exchanges by contacting: service@shopnicola.com. Within the RMA request, please include your name, transaction ID, and the item you with to Return/Exchange. 2) Pack and securely seal the merchandise (including dustbag) in original packaging, and send insured to the above address. (We highly recommend that you insure your return package. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). 3) Return items must be returned to us in its original packaging and be received by us within 10 days from the date your order was received. If the return meets the return conditions (see above), the purchase will be charged back to the same credit card used for the purchase less 20% for shipping expenses and credit card transaction fees incurred in the transaction. Returns not meeting the return critera will be refused. Returns received after our regular policy will be charged a 30% re-stocking fee. Returns will not be accepted after 30 days, no exceptions. PLEASE NOTE: Return shipping is the sole responsibility of the purchaser (unless we have sent an item in error). Please allow up to 10 days for your return to be processed. You will receive a refund confirmation email once complete. |
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when can I expect my credit card to be refunded? |
Once your package has been received at shopnicola.com, your refund will be processed in the original form of payment within 10 days. You will be notified via email to the email address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shopnicola.com. |
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